What is a concierge in a hotel?

Sommario:

1. What is a concierge in a hotel?
2. What are the duties of a hotel concierge?
3. Is concierge the same as front desk?
4. Why concierge is important in hotel?
5. Do you tip a concierge at a hotel?
6. What are concierge skill traits?
7. What can't a concierge do?
8. What is a concierge salary?
9. What does a concierge get paid?
10. Is a concierge the same as a receptionist?
11. How much do you tip a concierge at a resort?
12. How does a concierge get paid?
13. What qualities should a good concierge have?
14. Should you tip a hotel concierge?
15. What skills does a concierge need?
16. What qualifications do you need to be a concierge?
17. What does a VIP concierge do?
18. What are the requirements to be a concierge?
19. Is a concierge a stressful job?
20. Is a concierge a receptionist?

What is a concierge in a hotel?

What is a Concierge? Concierges act as the first point of contact between guests and an organization. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. They must uphold company culture at all times while making guests feel welcomed and valued.

What are the duties of a hotel concierge?

The main function of the Concierge is to welcome guests to the hotel; help them with any and all of their needs; make them feel at home; make reservations; and assist in selling guest rooms and other services & amenities throughout the hotel.

Is concierge the same as front desk?

Although it's called the front desk, it's really more of a raised counter than a desk, and it's longer than a desk, so that it may accommodate several clerks who are helping several guests at the same time. The concierge is not located at the front desk, and may or may not even be near the front desk.

Why concierge is important in hotel?

In hotels or resorts, a concierge assists guests by performing various tasks such as making restaurant reservations, booking hotels, arranging for spa services, recommending night life hot spots, booking transportation (like taxi, limousines, airplanes, boats, etc.), coordinating porter service (luggage assistance etc.

Do you tip a concierge at a hotel?

A concierge typically receives between $5 and $10 depending on the service provided, including making a dinner reservation or obtaining tickets to a theater. ... When a concierge makes multiple arrangements, guests should tip an amount commensurate with the service—say between $20 and $50—at the end of their stay.

What are concierge skill traits?

Five Personal Service Qualities of the Successful Concierge

• Flexibility. By definition, a concierge service is all about flexibility. ...
• Problem Solving Ability. Going hand-in-hand with flexibility is problem solving ability. ...
• Creativity. The best concierges possess a great deal of creativity. ...
• Organizational Skills. ...
• Open Mind.

What can't a concierge do?

Concierges are also not your personal eBay or Craigslist; they can't sell tickets you no longer need or items you don't want to take home. However, he or she may be able to recommend a place where you can do the sale yourself. Book tickets to sold-out shows.

What is a concierge salary?

How Much Do Concierge Jobs Pay per Hour?

	Annual Salary	Hourly Wage
Top Earners	$39,500	$19
75th Percentile	$33,500	$16
Average	$30,211	$15
25th Percentile	$24,500	$12

What does a concierge get paid?

How Much Do Concierge Jobs Pay per Hour?

	Annual Salary	Hourly Wage
Top Earners	$39,500	$19
75th Percentile	$33,500	$16
Average	$30,211	$15
25th Percentile	$24,500	$12

Is a concierge the same as a receptionist?

As nouns the difference between concierge and receptionist is that concierge is one who attends to the wishes of hotel guests while receptionist is an employee who receives visitors and/or calls, typically in an office setting.

How much do you tip a concierge at a resort?

Concierge: $5-10 depending on how involved the service, or lump sum upon departure. Housekeeping: $1-5 per night, and tip should be left daily in the morning. If possible, leave a note saying the money is for housekeeping.

How does a concierge get paid?

A Concierge in your area makes on average $15 per hour, or $0.34 (2%) more than the national average hourly salary of $14.52. ranks number 1 out of 50 states nationwide for Concierge salaries.

What qualities should a good concierge have?

Five Personal Service Qualities of the Successful Concierge

• Flexibility. By definition, a concierge service is all about flexibility. ...
• Problem Solving Ability. Going hand-in-hand with flexibility is problem solving ability. ...
• Creativity. The best concierges possess a great deal of creativity. ...
• Organizational Skills. ...
• Open Mind.

Should you tip a hotel concierge?

For front of house staff, like porters and concierges, it is customary to tip, and I'd say if you worked with the concierge before your arrival and they did a lot to help you, it's a nice touch to come over and introduce yourself and offer a tip, but you don't need to tip the concierge during your stay.

What skills does a concierge need?

Professional attire and demeanor will make guests trust the concierge and his or her suggestions.

• Conflict Resolution.
• Dependability.
• Flexibility.
• Patience.
• Professionally Promote Resort Activities to Guests.
• Punctuality.
• Telephone Etiquette.

What qualifications do you need to be a concierge?

There is no formal education requirement for Concierges, however, a certificate or degree in a hospitality related field is often preferred. The most successful Concierges possess exceptional customer service and people skills.

What does a VIP concierge do?

Some of the services they provide include getting tickets for events and giving assistance to the hotel guest on a business trip. It also includes arranging and offering services at the spa, restaurant lounge, and other necessary services as needed by their client.

What are the requirements to be a concierge?

Concierges are required to have a high school diploma or equivalent, but further educational opportunities, such as tourism or hospitality courses at local colleges or trade schools, are beneficial for expanding skills that will better serve guests.

Is a concierge a stressful job?

Concierges do for hotel guests, apartment dwellers and independent clients what they don't have time to do for themselves. "The stress is pleasing the client and doing that in a way that makes you happy as well," said Katherine Giovanni, founder of Triangle Concierge. ... Many clients are demanding.

Is a concierge a receptionist?

As nouns the difference between concierge and receptionist is that concierge is one who attends to the wishes of hotel guests while receptionist is an employee who receives visitors and/or calls, typically in an office setting.